Stakeholders and letters of service as a quality improvement tool

Abstract

The analysis of the organizational context manifests the influence of the environment with the organization, relating aspects of innovation and continuous improvement in reference to customer satisfaction in needs and expectations. In this article, the principle of the global extension of the systematic understanding of each integrated process within the organization is identified, having as an explanation the desired parts and the letters of service in production units of a University Institution of Higher Education in Ecuador. As a theoretical foundation for the elaboration of this research, we worked with bibliographic concepts considering norms that better define the hypothesis under study. The methodology was applied in a real case with a level of correlational research, cross-sectional with a quantitative approach, adapting an instrument of 26 elements to the 11 total production units within the object under study, thereby defining a coefficient of connection between both criteria using Spearman's Rho method. The results of the application allow us to identify a 0.7 high significant coincidence, defining that the relationships between both variables project a proposal for the implementation or transition of the model according to the study.