Transformational leadership for the quality management system in productions units

Abstract

The ISO 9001 standard in its 2015 version emphasizes the relevance of senior management to achieve the effectiveness of the quality management system, since it is the leader who is in charge of creating and providing his collaborators with the necessary conditions so that they get involved and commit to it, under this reality the objective of the present study is proposed, which is to explain the transformational leadership for the quality management system in the production units of the Technical University of Ambato. The research was carried out from the perspective of the post-positivist paradigm, so the results presented here should be considered as probably true. It pursues a quantitative approach, and has a descriptive and correlational scope, with a cross section. The study was carried out through the collection of information through surveys structured in three dimensions under the approach of the ISO 9001: 2015 standard, these were addressed to the coordinators of 11 existing units within the university. Regarding the reliability of the instrument, it was analyzed using Cronbach's alpha coefficient, in which a result of 0.825 was obtained, this being higher than the essential minimum. The main results show that the first two dimensions have a poor level of compliance, so it does not contribute significantly to the effectiveness of the quality management system, so it is concluded that a leadership style that contributes to the full operation and compliance with each aspect mentioned in the standard.