Change management and business performance in PYMES of the canton of Ambato
Keywords:
Corporate Communication, Participative Management, Business Performance.
Abstract
Small and medium-sized enterprises (PYMES) in competitive environments have the need to adapt to change, becoming a characteristic of successful companies. This research analyzes the influence of change management on business performance in small and medium-sized enterprises (PYMES) in the canton of Ambato, supported by a theoretical model. The results are derived from a measurement instrument directed to employees of small and medium enterprises in the canton of Ambato, which were subjected to correlation analysis by means of Spearman's Rho. The findings show that change management through its factors such as corporate communication and participative management have a direct relationship with business performance. Therefore, it is suggested that (PYMES) with higher level of change management will have better business performance. The contribution of this research is the generalization of the results obtained in the use of change management in business performance.
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References
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O’Reilly, C & Tushman, M. (2008). Ambidexterity as a dynamic capability resolving the innovator’s Dilemmas. Research in organizational behaviour, 28(1), 185-206. https://www.hbs.edu/ris/Publication%20Files/07-088.pdf
Okhuysen, G. (2001). Structuring change Familiarity and formal interventions in problem solving groups. Academy of Management Journal, 44(4), 794-808. https://www.jstor.org/stable/3069416
Ortega, M., Rodrigo, Ho., & Tovar, M. (2024). El desempeño laboral de los servidores públicos. Ciencias administrativas, 1(23), 9-9. https://revistas.unlp.edu.ar/CADM/article/view/14186
Requejo, M. (2024). Estrategia de comunicación interna para el desempeño laboral en colaboradores de recursos humanos . [Tesis de Posgrado, Universidad de Señor de Sipán]. Repositorio de USS. https://repositorio.uss.edu.pe/bitstream/handle/20.500.12802/12145/Requejo%20Gastelo%2c%20Maria%20Victoria.pdf?sequence=1
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Romanelli, E. & Tushman, M. (1994). Organizational transformation as punctuated equilibrium. Academy of Management Journal, 37(5), 1141 - 1166. https://assochange.it/wp-content/uploads/2016/07/romanelli-tushman-1994.pdf
Rueda, I., Acosta , B., Cueva, F., & Idrobo, P. (2018). El cambio organizacional y su gestión estratégica. Revista Espacios, 39(4), 17-25. https://www.revistaespacios.com/a18v39n44/18394417.html
Sanchez., E. (2010). Administración de empresas : un enfoque interdisciplinar. Editorial Paraninfo. https://books.google.com.ec/books?id=HgnZlxbpJY0C&printsec=frontcover&hl=es&source=gbs_ge_summary_r&cad=0#v=onepage&q&f=false
Sandoval, J. (2014). Los procesos de cambio organizacional y la generación de valor. Estudios Gerenciales, 30(131), 162-171. https://www.redalyc.org/pdf/212/21231108008.pdf
Segura, J. (2024). Influencia de la comunicación estratégica en el desempeño laboral. [Tesis de Posgrado, Universidad Privada Antenor Orrego]. Repositorio de UPAO. https://repositorio.upao.edu.pe/bitstream/handle/20.500.12759/22051/REP_JOSE.SEGURA_INFLUENCIA.EN.LA.COMUNICACION.ESTRATEGICA.pdf?sequence=1&isAllowed=y
Torres, M., Kuperszmit, N., Illion, C., Carrascosa, L. & Carosio, S. (2023). Gestión participativa aplicada a la comunidad. Revista del Museo de Antropología, 17(1), 263-278. https://revistas.unc.edu.ar/index.php/antropologia/article/view/43809
Valackiene, A. (2010). The Expression of Effective Crisis Communication in Today's Corporation: Theoretical Insights and Practical Application. Transformations in Business & Economics, 9(1), 490‐504. https://www.researchgate.net/publication/289650803_The_expression_of_effective_crisis_communication_in_today's_corporation_Theoretical_insights_and_practical_application
Williams, J. & Williams, M. (2007). A change management approach to evaluating ICT investment initiatives. Journal of Enterprise Information Management, 20(1), 32 -50. https://www.emerald.com/insight/content/doi/10.1108/17410390710717129/full/html
Zuleta, L., Jaramillo, L., & Reina, M. (2003). Impacto del sector cinematográfico sobre la economía colombiana: situación actual y perspectiva.Proimagenes en Movimiento. https://www.repository.fedesarrollo.org.co/bitstream/handle/11445/991/Repor_Marzo_2000_Zuleta_Jaramillo_y_Reina.pdf?sequence=1&isAllowed=y
Harwood, J. & Giles, H. (2005). Interpersonal Communication. Cambridge University Press, 36(5), 799-802. https://www.cambridge.org/core/journals/language-in-society/article/abs/jake-harwood-and-howard-giles-eds-intergroup-communication-multiple-perspectives/202301677E4AE7F18DE1FFA9181E32DE#
Aguiar, V., Arghoty, A., Burgos, S., Gualavisí, M., Onofa, M., Ruiz, P., & Saénz, M. (2013). Estudios industriales de la micro, pequeña y mediana empresa. Flacso. https://biblio.flacsoandes.edu.ec/libros/digital/52080.pdf
Altamirano, H., Ortega, M. & Tovar, M. (2024). El desempeño laboral de los servidores públicos. Ciencias Administrativas, 1(23), 1-15. https://revistas.unlp.edu.ar/CADM/article/view/14186/15102
Alutto, J., & Belasco, J. (2002). A typology for participation in organizational. Administrative Science Quarterly,17 (1), 117-25. https://www.jstor.org/stable/2392100?origin=crossref
Blanchard, D. (2010). Supply Chain Managemen Best Practice. Wiley. https://onlinelibrary.wiley.com/doi/book/10.1002/9781119738275
Brunton, M. & Matheny, J. (2009). Divergent acceptance of change in a public health organization. Journal of Organizational Change Management, 22(6), 600-619. https://www.emerald.com/insight/content/doi/10.1108/09534810910997023/full/html
Burnes, B. (2006). Complexity theories and organizational change. International Journal of Management Reviews, 7(2), 73 -90. https://onlinelibrary.wiley.com/doi/10.1111/j.1468-2370.2005.00107.x
Carnall, C. (2007). Managing Change in organisations. Financial Times Prentice Hall. https://archive.org/details/managingchangein0000carn/page/n4/mode/1up
Charry, H. (2019). La gestión de la comunicación interna y el clima organizacional en el sector público. Scielo, 9(1), 25-34. http://www.scielo.org.pe/scielo.php?script=sci_arttext&pid=S2219-71682018000100003
Doerr, O. & Sánchez, R. (2006). Indicadores de productividad para la industria portuaria, Aplicación en América Latina y el Caribe. Naciones Unidas. https://www.cepal.org/sites/default/files/publication/files/6310/S0600529_es.pdf
Goodman, M. (2006). Corporate Communication Practice and Pedagogy at the Dawn of New Millennium. Corporate Communications, 11(3), 196–213. https://psycnet.apa.org/record/2006-12513-001
Guerra, D. & Sansevero, I. (2008). Principios y Competencia del Líder Transformacional en Instituciones Educativas. Revista de Educación Laurus, 14(27), 330-357. https://www.redalyc.org/pdf/761/76111892017.pdf
Kotter, J. & Schlesinger, L. (2008). Choosing Strategies for Change. Harvard Business Review, 57(2), 130-139. https://www.researchgate.net/publication/13057157_Choosing_Strategies_for_Change
Lahera, A. (2004). La Participación de los Trabajadores en la Calidad Total. Revista Española de Investigaciones Sociológicas, 1(106), 63-102. https://www.redalyc.org/pdf/997/99717667003.pdf
Lawler, E. & Worley, C. (2006). Designing Organizations. MIT Sloan Management Review, 48(1), 19-23. https://ceo.usc.edu/wp-content/uploads/2018/03/14_Design_Orgs_Built_to_Change.pdf
Lee, H. (2019). Performance-Based Human Resources Management and Federal Employee´s Motivation. Review of Public Personnel Administration, 39(3), 323-348. https://journals.sagepub.com/doi/10.1177/0734371X17721300
López, A. (2008). El mundo de las empresas: de las pymes a las unimundiales. Ediciones Díaz de Santos. https://books.google.com.ec/books?id=b-dOTNB4ZMEC&printsec=frontcover&hl=es#v=onepage&q&f=false
Morejón, M., Ramírez, J., Vargas, E., & Henriquez, P. (2021). Contribución de los indicadores de gestión en la eficiencia organizacional y la administración hospitalaria en instituciones de salud. Revista UNESUM, 5(4), 109-122. https://doi.org/10.47230/unesum-ciencias.v5.n4.2021.580
Neville, B., Bell, S. & Bulent, M. (2005). Corporate reputation, stakeholders and the Social Performance‐financial performance relationship. European Journal of Marketing, 39(9), 1184‐1188. https://www.researchgate.net/publication/235305142_Corporate_Reputation_Stakeholders_and_the_Social_Performance-Financial_Performance_Relationship
O’Reilly, C & Tushman, M. (2008). Ambidexterity as a dynamic capability resolving the innovator’s Dilemmas. Research in organizational behaviour, 28(1), 185-206. https://www.hbs.edu/ris/Publication%20Files/07-088.pdf
Okhuysen, G. (2001). Structuring change Familiarity and formal interventions in problem solving groups. Academy of Management Journal, 44(4), 794-808. https://www.jstor.org/stable/3069416
Ortega, M., Rodrigo, Ho., & Tovar, M. (2024). El desempeño laboral de los servidores públicos. Ciencias administrativas, 1(23), 9-9. https://revistas.unlp.edu.ar/CADM/article/view/14186
Requejo, M. (2024). Estrategia de comunicación interna para el desempeño laboral en colaboradores de recursos humanos . [Tesis de Posgrado, Universidad de Señor de Sipán]. Repositorio de USS. https://repositorio.uss.edu.pe/bitstream/handle/20.500.12802/12145/Requejo%20Gastelo%2c%20Maria%20Victoria.pdf?sequence=1
Rodríguez, J. & Mora, M. (2018). Successful Human Resources. Administrative Sciences, 8(3), 1-15. https://www.researchgate.net/publication/327094501_Successful_Human_Resources_Management_Factors_in_International_Mergers_and_Acquisitions_Admnistrative_Sciences_83_45
Romanelli, E. & Tushman, M. (1994). Organizational transformation as punctuated equilibrium. Academy of Management Journal, 37(5), 1141 - 1166. https://assochange.it/wp-content/uploads/2016/07/romanelli-tushman-1994.pdf
Rueda, I., Acosta , B., Cueva, F., & Idrobo, P. (2018). El cambio organizacional y su gestión estratégica. Revista Espacios, 39(4), 17-25. https://www.revistaespacios.com/a18v39n44/18394417.html
Sanchez., E. (2010). Administración de empresas : un enfoque interdisciplinar. Editorial Paraninfo. https://books.google.com.ec/books?id=HgnZlxbpJY0C&printsec=frontcover&hl=es&source=gbs_ge_summary_r&cad=0#v=onepage&q&f=false
Sandoval, J. (2014). Los procesos de cambio organizacional y la generación de valor. Estudios Gerenciales, 30(131), 162-171. https://www.redalyc.org/pdf/212/21231108008.pdf
Segura, J. (2024). Influencia de la comunicación estratégica en el desempeño laboral. [Tesis de Posgrado, Universidad Privada Antenor Orrego]. Repositorio de UPAO. https://repositorio.upao.edu.pe/bitstream/handle/20.500.12759/22051/REP_JOSE.SEGURA_INFLUENCIA.EN.LA.COMUNICACION.ESTRATEGICA.pdf?sequence=1&isAllowed=y
Torres, M., Kuperszmit, N., Illion, C., Carrascosa, L. & Carosio, S. (2023). Gestión participativa aplicada a la comunidad. Revista del Museo de Antropología, 17(1), 263-278. https://revistas.unc.edu.ar/index.php/antropologia/article/view/43809
Valackiene, A. (2010). The Expression of Effective Crisis Communication in Today's Corporation: Theoretical Insights and Practical Application. Transformations in Business & Economics, 9(1), 490‐504. https://www.researchgate.net/publication/289650803_The_expression_of_effective_crisis_communication_in_today's_corporation_Theoretical_insights_and_practical_application
Williams, J. & Williams, M. (2007). A change management approach to evaluating ICT investment initiatives. Journal of Enterprise Information Management, 20(1), 32 -50. https://www.emerald.com/insight/content/doi/10.1108/17410390710717129/full/html
Zuleta, L., Jaramillo, L., & Reina, M. (2003). Impacto del sector cinematográfico sobre la economía colombiana: situación actual y perspectiva.Proimagenes en Movimiento. https://www.repository.fedesarrollo.org.co/bitstream/handle/11445/991/Repor_Marzo_2000_Zuleta_Jaramillo_y_Reina.pdf?sequence=1&isAllowed=y
Published
2024-10-16
Section
Artículos
