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“La gestión por procesos en las Instituciones de Educación Superior” (2017) Revista UTCiencia: i-ISSN: 1390-6909. e-ISSN: 2602-8263, 1(3), pp. 140–149. Available at: https://investigacion.utc.edu.ec/index.php/utciencia/article/view/17 (Accessed: 6 August 2026).