Calidad de servicio y satisfacción del cliente de la feria de finados “La Victoria 2019”. UTC Prospectivas: Journal of Administrative and Economic Sciences, [S. l.], v. 4, n. 2, p. 2–20, 2021. Disponível em: https://investigacion.utc.edu.ec/index.php/prospectivasutc/article/view/329. Acesso em: 3 jun. 2026.