Quality management in processes and customer satisfaction in an artisanal wine company. UTC Prospectivas: Journal of Administrative and Economic Sciences, [S. l.], v. 9, n. 1, p. 60–69, 2026. DOI: 10.61236/utcprospectivas.v9i1.1257. Disponível em: https://investigacion.utc.edu.ec/index.php/prospectivasutc/article/view/1257. Acesso em: 3 jun. 2026.